The Enterprise Service Summit hosted by 36Kr was held in Shanghai on September 2, at which 36Kr released the 2021 WISE Enterprise Service Golden List. As a leading HR SaaS technology service provider in China, Zhonghe Group, after being listed in the King of New Economy in 2020, was selected into the 36Kr 2021 WISE Enterprise Service Golden List and won the Digital Innovation Benchmarking Award with its leading technical advantages and innovative service experiences.

The Digital Innovation Benchmarking Award selected by 36Kr aims to select the most innovative and valuable enterprise service achievements in China and to provide reference of digital transformation for Chinese enterprises. It makes comprehensive evaluation from the four aspects of “technical innovation”, “user value”, “growth value” and “leadership value”. Zhonghe Group managed to stand out from various enterprise service suppliers and won the Digital Innovation Benchmarking Award, manifesting its innovativeness and market prospects.

Focusing on SaaS Service to Assist in the Digital Transformation of Enterprises

China’s economy has entered a critical period of transformation, and more and more enterprises are undergoing digital transformation. Enterprise service has become a popular racing track in the Chinese commercial market. With the improvement of cloud computing, the online and coordinated enterprise operations have become consensus.

Zhonghe Group is a HR SaaS technology service provider in China. Taking “Make every job secured, as the mission, it has created the 4S service mode (Solution, System and Shared Service) and provides comprehensive shared service solutions for enterprises targeting various employment forms including standard employment, online economy employment and special talent employment on the basis of an one-stop HR SaaS service platform as well as technology.

51Shebao, a brand of Zhonghe Group, is committed to providing enterprises with comprehensive service solutions such as social benefits, commercial insurance, payroll and disability insurance. By developing on its own a software-service integrated online human resources service SaaS platform and social benefits and personal income tax PRA, 51Shebao made HR management automated and expandable, improved adaptability and payment flexibility, and reduced the operating cost of enterprises. 101HR Employee Self-Service integrates functions including online consultation, electronic signing of agreement, employee self-service and work order query, and brings employees efficient and smooth cloud sharing service experiences.

By now, Zhonghe Group has been granted over 40 national patents and over 260 IP rights in China and has won many national scientific and technological achievement awards. It is a leading enterprise in China’s Internet+ HR service.

Upgrading the Client Service System to Improve Clients’ Experience

“During our cooperation, 51Shebao impressed us the most by its expertise, reliability and cost-effective value-added services, and it helped our enterprise to solve many practical issues.” A client commented.

Relying on its shared service team of over 200 local specialists across the country, Zhonghe Group has pioneered the establishment of a new SSCOP social benefits service model, breaking limitations of the conventional model of traditional HR service, and, with the concept of promoting refined service operations, provided efficient and accurate national social benefits services for clients to assist enterprises to build a payroll management model that matches the current development process.

“A valuable experience of 51Shebao is that we believe no matter it is in the form of software or SaaS subscription, its ultimate goal is still the provision of services.” Said Yu Qingquan, founder of Zhonghe Group. Due to different social benefits policies in different regions, only by setting up a direct management team in the local area can it learn the change of policies as early as possible.

51Shebao has always adhered to self-operated on-the-ground support network and established branch offices in over 130 cities across China, covering mainstream first- and second-tier cities. By the end of 2020, we served a total of more than 36,000 customers, in which, approximately 700 listed companies.

Based on the core value of “client first”, Zhonghe Group guarantees the service experience of each client with its service quality evaluation system covering five aspects, that is, reliability, security, tangibility, responsiveness and empathy. In 2017, Zhonghe Group began to upgrade the client success service system, created a client classification model and a full life cycle service management system, the first in the ToB field, based on client service 3.0 theory and the five-dimension satisfaction model, and built a composite client success service system. According to surveys, the net recommendation value of Zhonghe Group rose to 58.5%, making it one of the best in the world.

“Now is the golden era for enterprise service. With the development of online economy and enterprise service, more and more enterprises would focus on their main business and more professional service providers will be needed, this is the opportunity for corporate services.” said Yu Qingquan. Zhonghe Group will ceaselessly improve clients’ experience with the help of efficient and easy-to-use product functions and high-quality services, continue to improve itself in the implementation of service standards, and take a lead in the overall progress of the HR service industry.